Electrical Fixtures

"We truly appreciate your electrical contractor David Nicholson. He performed the job with true professionalism. He did excellent work and in a timely manner. Because of David I am sure that I will have future projects for HEP."

"I met Rueben from HEP today concerning a tune-up for my water heater. Because of the age of my water heater, 25 years, and the fact it was working perfectly, I decided due to the valve being plastic and a fear of breaking it not to do the tune-up. Rueben agreed and was kind enough give me a quote on replacing the water heater and showed me a product to keep my drain lines clear. Very nice person and very thorough in his explanation of all that HEP could offer us. Great company and great employees. I also had Zac and Adam replace two bathroom switches, as well as, install a LED light fixture in the shower. They also replaced three outside lights that we had been needing replaced for years. Great young men and are valuable asset to your company. I called HEP at 11:00 a.m., and spoke to a very nice young lady concerning a strong odor of methane gas in our laundry room and upstairs bathroom. She said a plumber would be at my house between 1:00 - 6:00 p.m. today. I received a call at 1:15 p.m. saying the plumbers were on their way. They were here by 1:40 p.m. I met two young who both were named Shaun. They were from our first handshake to our goodbye cordial, congenial, and very knowledgeable. Extremely professional young men. The moment they walked into the bathroom with the strong methane odor they knew what was wrong by asking one question. How often do you run that shower? When I told them rarely, they told me exactly what was wrong. The water in the trap for the shower had evaporated from lack of use and that was allowing the sewer gas that is normally blocked by the water in the trap to leak out of the shower drain. After a few flushes of the toilet and some running of water in the shower, my problem was solved. They took the time to clean out the shower drain and they were finished. I bought the Service Plan because of their honesty and their wonderful demeanor. Shaun and Shaun are credits to your company in many ways. I will use your company again in the future because of this visit. Thank you."

"Technician arrived on time, quickly diagnosed problem with ceiling light fixture, and completed the repair in a very professional and courteous manner."

"Adam did a great job installing our whole-home surge protector. He was professional and got the job done quickly. It was nice that he wore shoe covers in our house since we have a baby!"

"Patrick did an excellent job getting the ultra violent light in correctly. He answered all the questions that I had about the light. I would recommend Hep and Patrick for my havoc service every time"

"I had a bathroom exhaust fan that I thought needed replacement. The fan was making a noise and the lighted cover fixture had broken away from the unit. The repairman arrived, diagnosed the problem and gave me estimates for replacement. But he then did the unexpected, he diagnosed that he could repair the lighted cover fixture and that the fan simply needed a bit of cleaning from time to time. Rather than move forward toward replacing the entire unit, he took the cover to his truck, repaired it and shared that powder accumulated in the fan once cleaned returns the sound to a smooth sound. Most surprisingly, he only charged me for the service call and saved me $350 to $500 had I replaced the unit. I so appreciate HEP. Living in a rural county 30 to 45 miles outside of Knoxville, it is often difficult to find repairmen. This repairman came from Knoxville, took care of my problem and saved me a lot of money. I appreciate HEP, glad they are there and will count on them in the future."

"My electrician Josh Butler just left here. The man did outstanding work. Highly recommend. Professional, courteous, and punctual.. If I could give more than 5 stars I would."

"Ric,Ryan, James,Dan,Tommy and Jimmy were the ones that did the work to my home. I can honestly say these guys not only did an excellent job but were so helpful in getting me what i needed done the fast way possible. They all went above and beyond for my family and I. The electrical issues I had with my home was horrible. Ric and Ryan eased my mind and helped me make a very difficult decision on how to proceed in getting the issues fixed. If it hadn't been for these two making me feel comfortable and feel lie I could trust them I might have looked at other options. So thank you both for explaining things to me and showing me first hand how important it was for to get this fixed ASAP. You guys (all of them) all the best. Thank you for all your hard work. I would recommend you guys to anyone."

"“Shawn was fantastic! He was extremely kind, knowledgeable, and took the time to explain everything in detail, making sure I understood the work being done. His professionalism and expertise were evident, and I truly appreciated his patience and clear communication. I highly recommend Shawn for anyone in need of a skilled electrician."

"Ric Hoeg was our service tech. He was professional, courteous, on time, & accessed our electrical problem thoroughly. He told me what I needed to get, where to get it & at the best price. He completed the job & made a few suggestions for future reference. It is so nice to have someone who still takes pride in their work & their job!!! Thank you, Ric!"